Help & FAQs
Welcome to the Golden Gate Adventures Help Centre. These answers summarize our general booking and cancellation rules. The details for a specific excursion may differ, so always review the activity page and your booking confirmation.
How do I confirm my booking?
Follow the booking steps on the activity page and keep your booking confirmation and reference. Review the confirmation for the date, time, meeting point, pickup arrangements and any activity-specific conditions.
Can I cancel my booking?
You may cancel up to 48 hours before the scheduled excursion date and time. Cancellations made within that window are eligible for a refund of the amount paid, less any applicable non-refundable payment-processing or transfer fees. Cancellations made less than 48 hours before the excursion are non-refundable, unless specific terms communicated during booking say otherwise.
What happens if I do not arrive?
If you do not arrive for your scheduled excursion without cancelling at least 48 hours beforehand, the booking is treated as a no-show and is non-refundable.
How do refunds work?
Approved refunds are returned to the original payment method. Non-refundable payment-processing, transaction, currency-conversion or transfer fees may be deducted. The time it takes for funds to appear depends on your payment provider, card issuer or bank.
Can I change my booking?
Requests to change the excursion date or number of guests depend on availability. Changes requested less than 48 hours before the scheduled excursion may not be possible and may be treated as non-refundable.
What if the operator cancels the excursion?
If Golden Gate Adventures or the activity provider cancels because of weather, safety concerns, operational reasons or circumstances beyond their control, you will be offered a rescheduled booking subject to availability or a refund of the amount paid, less any applicable non-refundable payment-processing or transfer fees.
Is hotel pickup included?
Pickup arrangements depend on the excursion and your accommodation. Check the activity page and your booking confirmation for whether pickup is included, the confirmed pickup time and any additional transfer charges. If you are unsure, contact the reservations team before the excursion.
Where can I find the conditions for my specific excursion?
Some excursions have special cancellation or refund terms. When provided during booking or in your booking confirmation, those specific terms take precedence over the general cancellation policy.
How do I contact the reservations team?
For booking, cancellation or refund requests, contact the Golden Gate Adventures reservations team and include your booking reference and the guest name associated with the reservation.