Refund policy
Cancellation & Refund Policy
At Golden Gate Adventures, we understand that plans can change. Our cancellation policy is designed to keep the booking process clear and fair for our guests.
Cancellation Policy
Guests may cancel their booking up to 48 hours before the scheduled excursion date and time.
Cancellations made within this period are eligible for a refund of the amount paid, less any applicable non-refundable payment processing or transfer fees.
Cancellations Within 48 Hours
Cancellations made less than 48 hours before the scheduled excursion date and time are non-refundable.
Once the 48-hour cancellation window has passed, the reservation cannot be cancelled for a refund.
No-Show
If a guest does not arrive for the scheduled excursion without cancelling at least 48 hours before the excursion, the booking is considered a no-show and is non-refundable.
Changes to a Booking
Requests to change a booking, including the excursion date or number of guests, are subject to availability.
Changes requested less than 48 hours before the scheduled excursion may not be permitted and may be treated as non-refundable.
Cancellation by Golden Gate Adventures or the Activity Provider
If an excursion is cancelled by Golden Gate Adventures or the activity provider due to weather, safety concerns, operational reasons, or circumstances beyond our control, guests will be offered either:
- A rescheduled booking, subject to availability; or
- A refund of the amount paid, less any applicable non-refundable payment processing or transfer fees.
Refunds
Approved refunds are returned to the original payment method used for the booking.
Any applicable payment processing, transaction, currency conversion, or transfer fees that are non-refundable may be deducted from the refund amount.
The time required for the refund to appear in the guest’s account may vary depending on the payment provider, card issuer, bank, or financial institution.
Special Cancellation Terms
Certain excursions may have specific cancellation or refund conditions. Where applicable, these terms will be communicated during the booking process or in the booking confirmation and will take precedence over the general policy above.
Contact
For cancellation or refund requests, please contact:
Golden Gate Adventures — Reservations Team.
Please include your booking reference and the guest name associated with the reservation.